Help & FAQs

The beam angle is determined by the bulb used in this fixture. Our light source is 45 degrees.

Our light fixture with 6-foot wire and 2 connectors, you can strip part of the lead wire insulation and connect the wires from the light fixture to the lead wire.

Low voltage lighting needs a transformer to reduce the standard 120V household power to 12-15V. The transformer’s wattage capacity should be higher than the total wattage of all connected fixtures.

To choose the right size, add up the wattage of all fixtures, then add 10% for the cable and connections.

For example, if your fixtures total 100W, you need a transformer with at least 110W capacity. If the load is too high for one transformer, you can split the load between two transformers or use a higher-capacity one.

For future flexibility, choose a transformer with 20% more capacity than the total wattage needed.

Example:
If the total wattage is 200W, choose a transformer with at least 240W capacity to leave room for additional fixtures.

(You can find the example formula for selecting a transformer on each product's detail page.)

We understand that sometimes plans change! You can cancel your order within 24 hours of purchase. To cancel, please contact us as soon as possible at customerservice@malory-lighting.com or call us at +1 (626) 426-7553.

If your order has already been processed or shipped, we may not be able to cancel it. In that case, you can follow our return process once the item arrives.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours. If your tracking information has not been updated within 5 business days, please contact customerservice@malory-lighting.com. If you haven't received the email, check your spam or junk email folder or contact us.

If you track the number in the tracking system without any results, it means the carrier has not yet updated the parcel information. In that situation, you might need to wait two more days until the database is updated by logistics companies.

You can reach us via email at customerservice@malory-lighting.com, or by phone at +1 (626) 426-7553.
For quick assistance, feel free to use our live chat on the website. We're here to help!

We currently ship to the United States. We have CA/FL two warehouses for service and we will arrange delivery nearby. To enquire about shipping to a different destination, please contact us.

You will receive the goods in 3-5 work days. (Remote areas may take a little longer.)

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).